In South Africa, everyone has the right to access health care services, including medical advice. This right is protected by the Constitution of South Africa in Section 27. The South African government has also enacted several pieces of legislation to ensure that this right is protected and that every citizen has access to quality medical care. The Constitution states:
"27. (1) Everyone has the right to have access to— (a) health care services, including reproductive health care; and then state that all existing and new legislation has been drafted in line with the vision of the constitution."
Overall, these laws aim to ensure that every person in South Africa has access to quality medical care and medical advice. However, despite these protections, access to health care remains a challenge for many people in South Africa, particularly for those who live in rural areas or who cannot afford private medical care.
How Solace Benefits is your healthcare companion
Solace's Trauma Assist is a service that includes telephonic medical advice from qualified nurses to individuals in South Africa. This service aims to provide people with quick and accessible medical advice in times of need, helping them to make informed decisions about their health and wellness.
The service is designed to complement existing health care services in South Africa, providing a convenient and cost-effective alternative for individuals who may not have access to a doctor or who need immediate medical advice. The qualified nurses who provide the advice have been trained to assist with a wide range of medical issues.
The call centre offers support and advice throughout the treatment process and provides members with an opportunity to receive nurse counselling and medical advice at any time. In addition to this, the service offers pre- and post-test counselling for chronic diseases, such as HIV, and includes symptom assessment and advice. Pre-surgical counselling and advice are also provided to members, as well as child and baby care.
By offering telephonic medical advice, Trauma Assist aims to make quality health care more accessible to people in South Africa and to help them exercise their right to access medical advice. This service can be especially useful for individuals who live in remote areas or who need medical advice outside of normal office hours.
Trauma Assist is an innovative solution that provides individuals in South Africa with access to quality medical advice and helps to ensure that they can make informed decisions about their health and wellness.
For more information about Trauma Assist and how to set it up on you Solace Benefits plan, contact us 24/7!
